How long does the process take?
Allow about two weeks for our designer to visit (that’s assuming you don’t already have a design) and then another week to supply the estimate. Once you accept this, there is normally a lead time of 4-6 weeks before the on-site fitting.
How long will the work on-site take?
This depends on the size of the units and on which finish you choose. All the hand finishes like French polishing, oiling and hand painting are done after the units have been fitted, while all spraying and lacquering is done off site.
Is all the cutting done off-site?
While the cutting is indeed mainly done off-site, we always anticipate doing a small amount of cutting on-site to create a truly ‘snug fit’. (This is normally needed because of the walls, floors and ceilings not being quite straight or level.)
Can I view your work before I go ahead?
Absolutely. We have a showroom in Acton with various samples of our work on display.
How can I pay?
We accept cash, cheques, direct bank transfers and credit card payment. (Credit card payments will incur a 1.7 % surcharge.)
Who carries out the installation?
We have a team of experienced installers and each installer is usually accompanied by an apprentice. Our installers share our values and will treat your home with respect.
What geographical areas do you cover?
We currently cover Central London, West London, South London and North London. However, we are in the process of expanding to cover the whole of London within the borders of the M25, so please contact us for clarification.
Can we use our own builder or fitter to install your products?
Yes, we are happy to supply our product to be installed by others.
How long is your product guaranteed for?
All our products come with a 5-year guarantee.
Do I need to be home when you install?
Only at the start and the end of the installation. At the start, on the first morning, we will need you to be home to let our team in. You can then give them a set of keys and go through any house rules if you need to go out. Also, once the installation is complete, you will need to be home to inspect the units with the installer and also to make the final payment.
Will you make a mess?
Our aim is to leave your home as we found it, if not cleaner. Yes, removing old units does make some mess, and making the units fit snugly will always create some dust. However, our installers will protect floors with dust sheets and furniture with polythene sheets. On completion of the work, our installers will take up the protective sheets, remove all debris from the site, and then vacuum all the areas affected by the installation.
Can I get a price over the phone?
If you have all the key measurements and also know which finish you want, then yes - we are happy to give a price indication for standard units over the phone. (And our phone process is for budget purposes only and will always need to be confirmed on-site.)
Do you give references?
We will be happy to put you in touch with an existing customer in your area.
What if something is damaged during installation?
We carry public liability insurance. So, in the unlikely event of anything being damaged during installation, we would either replace it, reimburse you or make a claim, depending on the value of the damaged item.